Ivory Ella Reviews

I have many ivory Ella shirts, but this one I bought the only shipping option was $23. This is outrageous. Someone on fb mentioned this as well. I love the shirts I have, but until this gets fixed I won't buy anymore. Please check the website info.

Ordered a shirt for Fourth of July and then when I ordered it I took nine days for them to even respond to me on the ninth and the company said oh your item was going to be sent out today. Funny. Horrible company. Would not recommend. Scam artists. WOULD NOT RECOMMEND!!!!! Spend money elsewhere.

I'm a Stepfather and Uncle, every young woman that I've given a gift of Ivory Ella has loved it! No problems with orders, maybe a little patience on consumers could help your ratings!

I placed an order November 29th, 2020, thinking I had ordered well in advance to receive it by Christmas. Guess what people?! I STILL HAVE YET TO SEE MY ITEMS I PURCHASED! To top it off, I have sent 10 plus emails and requests on their site, and they continously ignore me. Not one response to me in over a month for a large order that was placed almost TWO MONTHS AGO! How is this happening? I have purchased from Ivory Ella before numerous times. This, sadly, may be my last. If I would of at least received a response, explaining the MAJOR DELAY, I would not be on here writing a bad review. All that was and is needed is A RESPONSE, and better communication to LOYAL customers that deserve an explanation as to where their purchased items are. I do recommend their clothing, but it is not worth the hassle. Find somewhere else to shop that can provide you with better service, with people that actually care about their customers.

I have been a customer about 5 years and shop regularly and love the shirt quality, the fit and durability. The designs are fresh & the causes they support giving back is a win/win combination. They are always helpful and eager to have happy customers.

I ordered a blue swirl hoodie and got some weird green and white hoodie with very little blue. They won't refund without a return and this is supposed to be a Christmas gift.

Ivory Ella indicated 2-6 day business shipping and after 8 days has told me my order hasn't even been fulfilled, much less shipped. Blame and excuses cited as 'busy holiday orders' and 'pandemic backup'. Well... if that's the case then perhaps you should remove the promise of 2-6 day shipping from your website and order receipts. Certainly not customer-centric business practices.

Absolutely LOVE Ivory Ella. Just bought there new leggings. Probably the softest comfiest leggings I have.
Love their designs for the hombre shirts and water bottles

So my package finally came despite not having any tracker information updates and the product is great. Seems the problem was with the shipping company they use. I have to say that Ivory Ella's response has been very positive. I attribute the late response to the holidays, which happens. They gave me a gift card and even called to check up with me. All in all I would buy from them again. In fact my daughter is looking forward to spending the gift card they gave her!I ordered from Ivory Ella on December 19th and got an email response with a tracking number. Since then no response. The package has no indication it left their warehouse and no one responds to inquiries. Not even the DHL source they use for delivery. Very frustrating. I would not recommend buying from this site. I am currently trying to cancel my order through my bank. We will see how that goes.

I ordered 7 days before Christmas because of their advertisement for GUARANTEED Christmas delivery. They sent a tracking number immediately hit the package never travelled. Finally started moving the day before Christmas and said my scheduled delivery was now December 28th. They have a lot of social media complaints about this same thing. They don't answer emails, Facebook messages, their chat function is always turned off, and when you call you get a voicemail. Leave a message... they will not call you back. I've filed a complaint with the BBB about how they run their business.